This page explains SairikLabs public policy in plain language. If a product or checkout screen provides a more specific, newer, legally effective term, that specific term controls for the relevant transaction.
SairikLabs provides browser-based software and digital services. We do not sell or ship physical goods through sairiklabs.com. This policy explains when a digital purchase is considered delivered and how processing results are made available.
Account and Free-Service Delivery
Account access is generally available after registration and any required email or security verification. A free plan, where offered, is activated in the account without physical delivery. Availability can depend on region, capacity, product status, and compliance checks.
Subscription and Credit Delivery
A paid subscription or one-time credit package is normally delivered to the purchasing account after the payment provider confirms a successful payment. The account dashboard or billing portal should display the active plan, credit balance, transaction status, and relevant renewal information.
A purchase is considered digitally delivered when the entitlement or credits are recorded for the correct account and are available for use, even if the user has not yet submitted a processing job.
If a confirmed payment does not appear, contact [email protected] with the account email and transaction reference. Do not send complete payment-card details.
Image-Processing Job Delivery
A typical job follows these stages:
- the user uploads a supported file and selects a tool or settings;
- the service validates the file and displays or applies the estimated credit use shown before submission;
- the service begins processing the image;
- the completed result is made available in the workspace for preview or download.
Processing time varies with file size, selected operation, current demand, and maintenance. An estimate is not a guaranteed completion time unless we expressly state otherwise.
Completion, Failure, and Credit Restoration
A job is delivered when the service marks it completed and makes the result available to the account. A job that cannot produce a usable result should be marked failed or otherwise show an error state.
Where the product is configured to charge credits for a submitted job, credits for an eligible technical failure are designed to be restored automatically. A restoration may take additional processing time. Credits may not be restored when a job completed successfully, the input violated published limits or policy, the user canceled after processing began, or the failure was caused by an unsupported or corrupted file.
Contact support when job state and credit history appear inconsistent. Include the filename and approximate submission time.
File Availability and Retention
Result availability is temporary unless the product expressly states otherwise. Current plan defaults are up to 24 hours for Free, 30 days for Lite, 90 days for Pro, and 180 days for Ultra. If configuration changes, the expiration shown in the account for the applicable job controls.
Files may be deleted earlier when the user deletes them, an account closes, storage or security requires removal, content violates policy, or continued storage is no longer operationally necessary. Download and independently back up any result you need before it expires. We do not guarantee restoration after deletion or expiration.
Supported Files and Limits
The relevant tool interface may specify supported formats, upload size, dimensions, pixel count, processing options, estimated credit use, and other limits. We may reject a file that is unsupported, corrupted, unsafe, exceeds a limit, or violates the Acceptable Use Policy.
Service Interruptions and Delays
Maintenance, network problems, unusually high demand, security events, legal restrictions, and force-majeure events may delay or prevent delivery. We may retry processing, return eligible credits, or cancel an affected job. Status notices or support responses may provide the best available information but do not create a guaranteed restoration deadline.
No Physical Shipping or Returns
Shipping rates, shipping destinations, delivery addresses, and physical return procedures do not apply. Questions about reversing a payment are governed by the Refund Policy; future renewals are governed by the Subscription Cancellation Policy.
Contact
Sairik Labs LLC [email protected]
Contact our support team
Include the account email and relevant order, invoice, or job details. Do not send full card numbers, passwords, or other sensitive credentials.