Refund Policy

This Refund Policy applies to paid SairikLabs digital subscriptions and one-time credit packages purchased directly through our checkout. It should be read with our Subscription Cancellation Policy, Terms of Service, and Digital Service Delivery Policy.

Key Distinction: Cancellation and Refunds

Canceling a subscription stops a future renewal. It does not automatically reverse a completed charge. A refund returns an eligible completed payment after review.

Standard Eligibility Window

You may request a refund within 14 calendar days after:

• the first charge for a new paid subscription; or
• the purchase of a one-time credit package.

For usage-based digital services, a standard discretionary refund is generally available only when no more than 20% of the credits or included usage connected to that purchase has been consumed. We assess usage at the time the request is received.

This standard window does not limit a non-waivable right available under applicable consumer law.

Situations Reviewed Separately

Contact us promptly if you believe there is:

• a duplicate charge or an amount different from what checkout displayed;
• a payment you do not recognize;
• a confirmed purchase that was not delivered to the correct account;
• a prolonged technical failure that prevented meaningful use of the paid service;
• another billing error supported by the order or transaction record.

We may correct an error by restoring credits, extending access, reversing a duplicate charge, or issuing a full or partial refund, depending on the circumstances.

Normally Ineligible Requests

Except where required by law or where we determine that an error occurred, refunds are normally not provided for:

• subscription renewal charges after the renewal has completed;
• requests submitted after the applicable eligibility window;
• purchases with more than 20% of associated credits or usage consumed;
• unused time after a subscription is canceled during an active paid period;
• dissatisfaction caused by an unsupported file, disclosed product limitation, or a change of mind after substantial use;
• accounts suspended or terminated for fraud, payment abuse, chargeback misuse, or a material violation of our Terms or Acceptable Use Policy;
• taxes, foreign-exchange differences, bank fees, or payment-provider fees not retained by SairikLabs.

How to Request a Refund

Email [email protected] with the subject Refund request, or use our contact page. Include:

• the email address of the purchasing account;
• the payment date, amount, and currency;
• the invoice, receipt, or transaction reference, when available;
• the reason for the request and any relevant task or error details.

Do not send a complete card number, card security code, password, or other sensitive payment credentials.

Review and Decision

We normally acknowledge a complete billing request within five business days. We may ask for information reasonably needed to verify the account, payment, delivery, or usage. Approval is not automatic merely because a request was submitted within 14 days.

When a refund is approved, associated subscription access, credits, or results may be reduced, disabled, or removed to prevent duplicate benefit. Partial refunds may be used when only part of a purchase was affected or consumed.

Refund Processing Time

Approved refunds are sent to the original payment method whenever possible. SairikLabs generally initiates the refund promptly after approval, but the payment processor, card network, bank, or wallet provider may require an additional five to ten business days, and sometimes longer, to display the credit.

A refund is issued in the original transaction currency. Any exchange-rate difference or financial-institution fee is controlled by the relevant provider, not SairikLabs.

Chargebacks and Unauthorized Payments

For a billing mistake, contact us before filing a chargeback so we can investigate and preserve service records. For a genuinely unauthorized card payment, also contact your bank or card issuer immediately. We may suspend the affected account while an unauthorized-payment or chargeback investigation is open.

Contact

Sairik Labs LLC [email protected]