This page explains SairikLabs public policy in plain language. If a product or checkout screen provides a more specific, newer, legally effective term, that specific term controls for the relevant transaction.
This policy explains how to cancel a SairikLabs digital subscription. Cancellation is separate from requesting a refund and separate from deleting an account.
How to Cancel
Sign in, open Settings → Billing, and select Manage billing to access the Stripe Customer Portal. Use the cancellation control there to stop future renewal.
If self-service billing is unavailable, email [email protected] from the account email and include the subscription, invoice, or checkout reference when available. For account security, we may need to verify ownership before changing a subscription.
When Cancellation Takes Effect
Unless checkout or the billing portal expressly states otherwise, cancellation takes effect at the end of the current paid billing period. You normally retain access to paid plan features until that date. Cancellation does not create a separate cancellation fee.
To avoid the next renewal, submit cancellation before the renewal is processed. A request sent after a charge has completed is treated as a request to stop the following renewal; any request to reverse the completed charge is reviewed under our Refund Policy.
Access, Plan Changes, and Credits
After the paid period ends, the account may move to the free plan or lose access to paid-only features. Credits remain governed by the credit source, stated expiration date, and Terms of Service:
- subscription credits keep the expiration assigned when issued: currently 30 days for Lite, 60 days for Pro, and 90 days for Ultra;
- separately purchased credit packages follow the expiration or validity terms shown at purchase;
- cancellation does not convert credits into cash and does not extend an existing expiration date.
Download any result you need before its retention period ends. File availability is governed by the Digital Service Delivery Policy.
Failed Payments and Involuntary Cancellation
When a renewal payment fails, Stripe or another payment provider may retry the payment and send billing notices. Paid access may be limited, downgraded, or canceled after the payment status changes. Updating a payment method does not guarantee restoration of expired files or unused benefits.
Canceling Does Not Delete the Account
A canceled subscription can remain attached to an active free account. Signed-in users can export account data or delete an eligible account from Settings → Security. An account with an active subscription must first be canceled and reach the end of its paid service period. You may also use the privacy request form. We may retain transaction, security, or legal records where continued retention is required or justified.
Refunds
Cancellation alone does not refund a completed payment. Eligibility for a first purchase, credit package, duplicate charge, non-delivery, or billing error is described in our Refund Policy.
Confirmation and Support
The billing portal should show the cancellation state and effective date. Keep the confirmation for your records. If the state is unclear, contact us before the next renewal date and include the account email and available invoice reference. Do not send full card details.
Contact
Sairik Labs LLC [email protected]
Contact our support team
Include the account email and relevant order, invoice, or job details. Do not send full card numbers, passwords, or other sensitive credentials.