Frequently asked questions
Clear answers about SairikLabs accounts, product relationships, billing, subscriptions, privacy, and support.
What does SairikLabs provide?
Sairik Labs LLC develops and operates software and SaaS products. The SairikLabs corporate site handles company information, shared accounts, billing, subscriptions, and support, while each product website provides product functionality, detailed pricing, and usage guidance.
Do different products share one subscription?
No. Subscriptions are product-scoped. Upgrading, canceling, or expiring one product does not automatically change another product subscription.
Can different products use the same SairikLabs account?
Yes. SairikLabs products that support shared sign-in can reuse the same account identity while keeping plans, credits, and business data isolated by product.
How am I charged?
Each product shows its plans and prices on its own pricing page, while Sairik Labs LLC handles billing centrally. When online payments are enabled, card details are hosted and processed by Stripe.
How do I cancel a subscription?
Open the relevant product website (not this corporate site), sign in there, then open Settings → Billing on that product. Use the Stripe customer portal to stop future renewals. Cancellation normally takes effect at the end of the current paid period.
Can I request a refund?
Eligibility depends on the purchase type, consumed entitlements, payment timing, and the published refund policy. Review the refund policy or contact support for a specific case.
Can I export data or delete my account?
Yes. Use the privacy request form to request an account-data export or account deletion. We review deletion requests manually after verifying identity and checking subscriptions and pending matters. Submitting a request does not delete your data automatically.
Where do I find product features, file-retention, and credit rules?
Those are product-level rules. Use the relevant product website FAQ, Pricing, Privacy, and Service Delivery pages. The SairikLabs corporate site maintains company-level account, billing, and legal information.
How do I contact support?
Use the contact form or email [email protected]. For billing issues, include your account email, product name, payment date, and transaction information.