Frequently asked questions
Clear answers about products, billing, credits, files, privacy, and support.
What does SairikLabs provide?
Sairik Labs LLC operates ImageAI, a browser-based image processing service offering background removal, enhancement, and upscaling, delivered digitally online.
Do I need to pay right now?
No. ImageAI is currently in free public beta. Paid plans and one-time credit packs are not available, and we do not request card details or collect payment information.
Can credits be used across tools?
Yes. Every available credit-based tool shares the same account balance. Different tools use different amounts based on processing type, resolution, or selected settings, and the estimated credit use is shown before each run.
When are trial credits delivered?
A one-time trial-credit grant is issued after a new user registers and verifies their email, subject to device, network, and related-account abuse controls.
Why are paid plans still shown?
They preview possible future product options and let users register interest. They cannot be purchased during the beta and will not create a charge.
How long are images stored?
Current default retention is up to 24 hours on Free, 30 days on Lite, 90 days on Pro, and 180 days on Ultra. The expiration shown in the account controls; download and back up files before then.
Are my images used to train models?
Unless required by law or explicitly authorized by you, SairikLabs does not use private uploaded images to train public models. See the privacy policy for details.
How can I hear when paid access opens?
Join the paid-access waitlist on the pricing page. We will use the submitted email only for important product and payment-availability updates.
How long are free trial credits valid?
The exact expiration is shown in your account credit history. Credits are consumed from the earliest-expiring grant first, so use them before the displayed expiration date.
Can I export data or delete my account?
Yes. Signed-in users can export account, credit, and image-job data from Settings → Security, and eligible accounts can be deleted there.
How do I contact support?
Use the contact form or email [email protected]. For trial-credit or image-job issues, include your account email and the approximate time of the issue.