Frequently asked questions
Clear answers about products, billing, credits, files, privacy, and support.
What does SairikLabs provide?
Sairik Labs LLC operates ImageAI, a browser-based image processing service offering background removal, enhancement, and upscaling, delivered digitally online.
How am I charged?
Prices are shown in USD. You may choose a subscription or a one-time credit package; the price, billing interval, and credit validity are shown before checkout.
Can credits be used across tools?
Yes. Every available credit-based tool shares the same account balance. Different tools use different amounts based on processing type, resolution, or selected settings, and the estimated credit use is shown before each run.
When are credits delivered?
Credits are granted after the payment provider confirms payment. If payment succeeds but credits are missing, contact support with your account email and payment time.
Can I request a refund?
First subscription payments and one-time credit packages may be eligible under the refund policy. Heavily used credits, renewals, abuse, or fraud may be excluded.
How long are images stored?
Current default retention is up to 24 hours on Free, 30 days on Lite, 90 days on Pro, and 180 days on Ultra. The expiration shown in the account controls; download and back up files before then.
Are my images used to train models?
Unless required by law or explicitly authorized by you, SairikLabs does not use private uploaded images to train public models. See the privacy policy for details.
How do I cancel a subscription?
Sign in, open Settings → Billing, and launch the Stripe billing portal to stop future renewals. Cancellation normally takes effect at the end of the current paid period, does not automatically refund completed charges, and does not extend credit expiration.
How long are credits valid?
Current subscription-credit validity is 30 days for Lite, 60 days for Pro, and 90 days for Ultra. The starter pack is valid for 60 days and standard one-time packs for 365 days. The applicable period is shown before purchase and in the account.
Can I export data or delete my account?
Yes. Signed-in users can export account, payment, credit, and image-job data from Settings → Security. Eligible accounts can be deleted there; an active subscription must first be canceled and reach the end of its paid period.
How do I contact support?
Use the contact form or email [email protected]. For billing issues, include your account email, payment date, and transaction information.