Billing & Delivery Policy

SairikLabs provides browser-based software and digital services. This policy brings cancellation, refunds, credits, and digital delivery into one place. It applies to subscriptions and one-time credit packages purchased directly through our checkout. Product screens may provide more specific information for a particular plan or transaction.

Subscription cancellation

Sign in, open Settings → Billing, and select Manage billing to use the configured payment provider's customer portal. You can stop future renewal there. If self-service billing is unavailable, contact [email protected] from the account email and include the subscription, invoice, or checkout reference when available.

Unless checkout or the billing portal states otherwise, cancellation takes effect at the end of the current paid billing period. Paid access normally continues until then. Cancellation has no separate fee, does not automatically refund a completed payment, and does not delete the account or cancel another Sairik Labs product subscription.

To avoid the next renewal, cancel before that renewal is processed. After the paid period ends, the product may move to a free tier, where available, or lose paid-only features.

Credits and files after cancellation

Issued credits keep the source and expiration assigned when they were granted. Cancellation does not convert credits into cash or extend their expiration. Separately purchased credit packages follow the validity terms shown at purchase.

Download any result you need before its displayed retention period ends. Updating a payment method, restarting a plan, or canceling a subscription does not guarantee restoration of expired files or benefits.

Refund eligibility

You may request a refund within 14 calendar days after the first charge for a new paid subscription or the purchase of a one-time credit package. For usage-based services, a standard discretionary refund is generally available only when no more than 20% of the credits or included usage connected to that purchase has been consumed. Usage is assessed when the request is received.

These guidelines do not limit any non-waivable right available under applicable consumer law.

We separately review duplicate or incorrect charges, unrecognized payments, confirmed purchases not delivered to the correct account, prolonged technical failures that prevented meaningful use, and other supported billing errors. Depending on the circumstances, we may restore credits, extend access, reverse a duplicate charge, or issue a full or partial refund.

Except where required by law or where we determine an error occurred, refunds are normally not provided for completed renewals, late requests, purchases with more than 20% of associated usage consumed, unused time after cancellation, disclosed product limitations, or accounts restricted for fraud, payment abuse, or material policy violations.

Requesting and receiving a refund

Use the contact page and choose Billing & refund, or email [email protected]. Include the purchasing account email, payment date, amount and currency, invoice or transaction reference, and the reason for the request. Do not send a complete card number, security code, password, or other sensitive credential.

We normally acknowledge a complete billing request within five business days. We may ask for information needed to verify the account, payment, delivery, or usage. When a refund is approved, related access, credits, or results may be reduced or removed to prevent duplicate benefit.

Approved refunds are sent to the original payment method whenever possible. Payment processors, card networks, banks, or wallet providers may require another five to ten business days, sometimes longer, to display the credit. Exchange-rate differences and financial-institution fees are controlled by those providers.

Digital delivery

A paid subscription or credit package is normally delivered after the payment provider confirms a successful payment and the entitlement or credits appear on the purchasing account. Delivery is complete when that entitlement is available for use, even if no processing job has been submitted.

For a processing job, delivery occurs when the service marks the job completed and makes the result available in the product workspace. Processing time varies with file size, selected operation, demand, maintenance, and provider availability; an estimate is not a guaranteed completion time unless expressly stated.

Failures and credit restoration

A job that cannot produce a usable result should show a failed or error state. Where credits are charged for submission, credits for an eligible technical failure are designed to be restored automatically, although restoration can take additional processing time.

Credits may not be restored when processing completed successfully, an input was unsupported, corrupted, unsafe, or outside published limits, the user canceled after processing began, or the input violated our policies. Contact support if the job state and credit history appear inconsistent, including the filename and approximate submission time.

File availability and service interruptions

Result availability is temporary unless a product expressly states otherwise. The expiration shown in the account for a job controls. Files may be removed earlier when the user deletes them, an account closes, security or storage requires removal, content violates policy, or continued storage is no longer operationally necessary. Keep an independent copy of any result you need.

Maintenance, network problems, high demand, security events, legal restrictions, and events outside our reasonable control may delay delivery. We may retry processing, return eligible credits, or cancel an affected job. SairikLabs does not sell or ship physical goods through sairiklabs.com, so shipping and physical-return procedures do not apply.

Contact

Sairik Labs LLC [email protected]